Virtual Branch
Welcome to Virtual Branch with Sunrise Family Credit Union, where managing your finances has never been easier or more convenient. With our state-of-the-art online banking platform and seamless integration with the Sunrise Family Credit Union Mobile App, you have full control over your accounts 24/7, right at your fingertips.
Features of our Virtual Branch Banking:
Manage Your Finances Anytime, Anywhere: Whether you're at home, work, or on the go, our Virtual Branch lets you access your accounts securely from any internet-enabled device.
Account Management Made Simple: Check your balances, review transaction history, and monitor account activity with ease. Our intuitive interface makes it effortless to stay on top of your finances.
Convenient Transfers and Payments: Transfer funds between your Sunrise Family Credit Union accounts or seamlessly. Schedule one-time or recurring payments to individuals or companies hassle-free with Bill Pay.
Stay in the Know with Alerts: Sign up to receive alerts via mobile text or email, keeping you informed about low balances, upcoming loan payments, and more, for all your accounts.
E-Statements for Instant Access: Say goodbye to paper clutter with E-Statements. Access statements online, anytime, anywhere. Easily download or print statements for your records.
Secure and Reliable: Rest assured that your transactions are secure with our robust encryption technology. Your privacy and security are our top priorities.
Plus, with the Sunrise Family Credit Union Mobile App, you can take your banking experience to the next level:
Instant Balance Checking: Get quick access to your account balances with just a tap on your smartphone or tablet.
Mobile Deposit: Deposit checks anytime, anywhere using the mobile app's convenient deposit feature.
Enhanced Account Management: Apply for loans, make loan payments, pay bills, and manage your accounts on the go.
Easy Access to Support: Contact our support team directly from the app for any assistance you may need.
Experience the future of banking with Sunrise Family Credit Union. Enroll in Virtual Branch and download our mobile app today to enjoy seamless banking at your convenience.
Having trouble accessing your account or enrolling?
- First Time Logging in?
- You will need your member number (account number) and your 4-digit pin you set up when opening your account. If you DO NOT have a 4 digit personal pin please CALL US before proceeding to enrollment so we may set up your PIN. Please note: this is NOT your debit card PIN.
- If you have your member number and 4-digit pin you can proceed to enrollment here.
- If you were formally enrolled (prior to October 2023) in NetBranch your 4-digit pin will be the last 4 of your social security number. Please note: this pin will only work if you have NOT YET accessed our system since October 2023.
- You will need your member number (account number) and your 4-digit pin you set up when opening your account. If you DO NOT have a 4 digit personal pin please CALL US before proceeding to enrollment so we may set up your PIN. Please note: this is NOT your debit card PIN.
- Locked out of your account?
- Your account can become locked from:
- Invalid Password Attempts
- Your account password must be reset if you have FOUR (4) INVALID attempts at entering your password correctly to your account. SFCU highly recommends you call us after two invalid attempts if you do not wish to change your online banking password.
- After 4 invalid attempts you WILL have to update your password to access your account.
- You may reset your account by clicking the Reset security code / password box on the Virtual Branch login page. Please note: you MUST have a valid email address registered with Sunrise Family Credit Union for this to work. Know you have a correct email set up with us? Check your SPAM folders for your reset instruction email.
- Your account password must be reset if you have FOUR (4) INVALID attempts at entering your password correctly to your account. SFCU highly recommends you call us after two invalid attempts if you do not wish to change your online banking password.
- Invalid Responses to your security questions:
- Multifactor questions set up when enrolling in Virtual Branch protect your account - however they can be tricky to remember - please remember to make note of your security question answers and any spaces/capitalizations that are included in the response.
- Remember that your security questions must all have different responses, and all be 4 or more characters.
- If you get locked out after attempting to answer security questions it is likely you are locked out due to MFA and we highly recommend you do not attempt to reset your password to gain access to your account online.
- Call Us if you need assistance unlocking your account and let us know you forgot your security question responses.
- Invalid Password Attempts
- Having trouble often with your password or security questions?
- SFCU recommends downloading our mobile app (linked above) and utilizing the "Face Id" or Fingerprint biometrics available within the online app. With biometric logins you can skip the password and go right to checking your account balance. Please Note: if you are performing transactions within the app you will be required to provide your SFCU Virtual Branch password to proceed.
- Your account can become locked from:
If at any time you are unable to access your SFCU online banking we highly recommend you CALL US so we can assist you in the most efficient manner.
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